Return / Refund Policy

Effective date: October 12, 2026

This Return / Refund Policy applies to all Secret Simple Computer Repair websites and services, including secretsimplecomputerrepair.com and our related sites and programs (such as our Password Academy and IT Health Checkup offerings).

Plain-English Summary

Our work is billed by time, so we generally don’t refund work that’s already been done. But if something we fixed acts up again with the same issue, we’ll fix it at no labor charge within 30 days, and we’ll always work with you if something comes up after that. Billing mistakes get fixed. Subscriptions can be cancelled by email anytime.

1) Service Work

Our service work is time-based. Because you’re paying for time and expertise that’s already been spent, we generally don’t give refunds for work already performed. If you’re not happy with the results, tell us. We’ll make reasonable efforts to correct the issue.

2) Workmanship Guarantee

If the same issue we fixed comes back within 30 days of the service date, we’ll correct it at no labor charge. And if something comes up after that, we’ll always work with you.

What the guarantee covers: only the specific issue we fixed, and labor only. Parts and hardware carry their maker’s warranty, not ours.

What it doesn’t cover:

New or unrelated problems.
Viruses, malware, ransomware, or phishing that happen after our service.
Software, updates, or drivers installed or changed afterward by you or anyone else, including operating system and vendor automatic updates.
Changes made by you or other technicians.
Physical, liquid, drop, heat, power-surge, or electrical damage.
Hardware that fails from age or normal wear.
Third-party hardware, software, or cloud services, and internet service provider (ISP) or internet outages.
Data loss. Keeping backups is your responsibility.
Account lockouts or lost passwords.
Issues caused by not following our recommendations.
Work you declined or asked us to limit.
Misuse, neglect, or operating a device outside its maker’s specifications.
Acts of nature, such as storms, floods, or lightning.
Pre-existing conditions we told you about.
Consumables and batteries.
Hacked accounts that result from your password or login practices.

A few more details:

We decide, at our discretion, whether an issue is covered by the guarantee.
The guarantee is void if the device is opened or repaired by someone else after our service.
To use the guarantee, contact us within 30 days of the service date. We acknowledge within 2 business days.
For issues outside the guarantee, we’ll always work with you at our normal rates.
Nothing here limits the implied warranty of good workmanship under Texas law where the law requires it, or any other rights you have under Texas law.

3) Billing Errors and Duplicate Charges

If you’re charged twice or billed by mistake, contact us. We review billing errors and duplicate charges case by case and refund confirmed errors to your original payment method.

4) Subscriptions and Retainers

Renewal terms are disclosed at signup, including price, billing frequency, and renewal date.
Billing date: you’re billed on the anniversary of your signup date. You can ask to change your billing date, and we’ll confirm the change in writing.
Renewal notice: we’ll email you a notice 2 business days before each renewal. We may also remind you by text, by phone, or at follow-up appointments, including through our support staff.
Cancelling: cancel anytime by emailing support@secretsimpleit.com. We’ll confirm your cancellation in writing. Cancelling stops future renewals, and we’ll give you a prorated partial refund for the unused part of the period you’ve already paid for.

5) Chargebacks

If you have a problem with a charge, please contact us first. We’d much rather fix it with you directly. If a chargeback is filed, we may pause service until the account is settled.

6) Need Help?

We acknowledge all refund and billing questions within 2 business days.
Email: support@secretsimpleit.com · Phone/Text: 512-592-7623
Mail: 1320 Arrow Point Dr, Suite 501 #TW86, Cedar Park, TX 78613

7) Changes

We may update this policy. Changes are posted here with a new effective date.